Does AI fraud detection in financial services actually work, or does it create as many problems as it solves? My business account got flagged last year during a completely legitimate sales surge. Three days frozen, real revenue lost. Curious whether others have had similar experiences and whether institutions even track false positive rates publicly.
Back when we were managing multiple agency accounts, two clients in the same quarter had legitimate transactions blocked by automated systems. The honest answer is that these models optimize for catching fraud, not for minimizing harm to legitimate customers. Those are different objectives.